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+1 814 929 4264
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1808 Ocean PKW F19, Brooklyn, NY 1025-3014,
United States
FAQs
faqs
Frequently Asked Questions
We understand that you may have questions about our storage services. This FAQ section aims to provide clear and concise answers to the most common inquiries. If you have additional questions or need further assistance, our dedicated customer support team is here to help!
What items can I store in the vaults?
You can store a variety of valuable items, including jewelry, important documents, collectibles, and electronics. Please check our guidelines for prohibited items.
How secure are the vaults?
Our vaults are equipped with advanced security systems, including 24/7 monitoring, biometric access, and climate control to ensure your items remain safe and in pristine condition.
Can I access my items anytime?
Access hours depend on your selected plan. Basic plans allow access during standard hours, while Pro and Ultimate plans offer extended or 24/7 access.
What happens if I forget my unique ID?
If you forget your unique ID, please contact our customer support team for assistance in recovering your access.
Is insurance included in my plan?
Yes, each plan includes a specific amount of insurance coverage for your stored items. You can also purchase additional coverage if needed.
How do I track my items?
Depending on your plan, you can track your items using our online portal. Simply enter your unique ID for real-time updates and monitoring.
Are there any additional fees?
While your monthly fee covers standard services, there may be additional fees for extra insurance or specialized services. Please review our pricing page for more details.
How do I cancel my storage plan?
To cancel your plan, please contact our customer service team. They will guide you through the cancellation process and discuss any potential fees.